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So why are his "Australia" copies gone?Īnd it doesn't seem to be a matter of Australian purchases not working in Canada, either.
![itunes download movies itunes download movies](https://technoladget.files.wordpress.com/2011/02/itunes-movies.jpg)
He could buy new "Canada" copies right now.
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The thing is, those three titles - Cars, Cars 2 and The Grand Budapest Hotel, according to da Silva - are still available to purchase in both Australia and Canada, CNET confirmed. "Content may not be available for Redownload if that Content is no longer offered on our Services." Perhaps Canada doesn't offer those films anymore, and that left him unable to access them in his new location? Not only is that two separate countries, it's two separate iTunes Store regions. When we reached out to da Silva, he clarified the disparity: He moved to Canada, roughly nine months ago, after purchasing the films in Australia. That's a rather large geographical difference. Apple Support thinks he's in Canada, while da Silva's Twitter profile and LinkedIn show he's from Australia. Indeed, dig deeper into Apple's Terms of Service, and you'll see that it quietly warns that you may not be able to redownload content if it's "no longer offered on our Services." It's not hard to see why headlines like " Apple can delete the movies you purchased without telling you" started spreading around the web.īut take a closer look at da Silva's tweet, and there's something interesting going on. "A customer bought these movies, they're gone, and he's only getting a couple rentals in return?" It's tough not to be outraged by a seemingly tone-deaf letter like the one above. WHAT? when did this become acceptable? /dHJ0wMSQH9- Anders G da Silva September 10, 2018 Me: Hey Apple, three movies I bought disappeared from my iTunes library.Īpple: Oh yes, those are not available anymore. It's not too surprising that the original tweetstorm caught fire: Most importantly: Apple tells CNET that it won't delete your movies, either. It seems to have been a more complicated mix-up, based on the fact that da Silva moved his residence from one country to another. Though his tweets went viral, and though he did chat with Apple Support, the company didn't delete or actively "remove" the movies that disappeared from Anders Gonçalves da Silva's iTunes library and his devices. Or, at the very least, it's a lot more complicated than that. But the story about disappearing digital copies isn't. Here's the thing: Some of that may be true.
#ITUNES DOWNLOAD MOVIES MOVIE#
If Disney decides it no longer wants to offer a particular movie in your country, your 'purchase' is no better than an extended rental. "Apple's 'buy' button is a sham, because Apple has the right to remove movies from your iTunes library after you've bought them. Perhaps you've heard a story that goes like this: